Avaya MultiVantage™ Configuration Manager Release 1.
Copyright 2002, Avaya Inc. All Rights Reserved, Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Avaya Web Page The world wide web home page for Avaya is: http://www.avaya.
8EFPI SJ 'SRXIRXW Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . .
8EFPI SJ 'SRXIRXW Installing Configuration Manager Client Software . . . . . . . . . . . . . .21 Starting the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Installing the Java Runtime Environment . . . . . . . . . . . . . . . .23 Installing the Required Components . . . . . . . . . . . . . . . . . . . . .24 Installing Avaya Site Administration . . . . . . . . . . . . . . . . . . . . .25 Specifying the Configuration Manager Server . . . . . . . . . . . . .
4VIJEGI 4YVTSWI This book explains how to install and configure Avaya MultiVantage™ Configuration Manager (Configuration Manager), how to test the installation, and how to troubleshoot it. 4VIVIUYMWMXIW Installing and setting up Configuration Manager requires familiarity with network administration, knowledge of the Red Hat implementation of the Linux operating system, and proficiency with Linux administration. This knowledge is not taught in this book but is essential for a successful installation.
%HHMXMSREP 6IWSYVGIW %HHMXMSREP 6IWSYVGIW You may find the following additional resources helpful. For help using Configuration Manager, look in the Configuration Manager online help. It explains how to perform basic administration tasks. To access the online help, start the Configuration Manager client and choose Help>Help Topics. For help with complex administration tasks, see the Administrator’s Guide for Avaya MultiVantage™ Software, which explains system features and interactions in detail.
4VIJEGI ,S[ XS +IX 8LMW &SSO ERH 3XLIVW SR XLI ;IF To view or download the latest version of this book, complete the following steps: 1. Install your internet browser. Most computers are sold with browsers already installed. 2. Get access to the Internet. If you do not already have access to the Internet, contact an Internet Service Provider (ISP) and set up an account. 3. Set up your browser preferences. Refer to the documentation that came with your browser. 4.
,S[ XS 3VHIV 1SVI 'STMIW SJ 8LMW &SSO ,S[ XS 3VHIV 1SVI 'STMIW SJ 8LMW &SSO To order paper copies of this book, call or write us and request the following publication: Order: Document Number:555-233-137 Issue: Issue 3 Date: November 2002 Call: Avaya Publications Center Voice: 1 800 457 1235 Fax: 1 800 457 1764 If you are calling from somewhere that cannot access US 1800 numbers, then call: Voice: + 1 207 866 6701 Fax: + 1 207 626 7269 Write: Globalware Solutions 200 Ward Hill Avenue Haverhill, MA 01835 U
6IWSYVGIW ERH 2SXMGIW Avaya provides our customers with a variety of planning, consulting, and technical services. The sections below briefly describe the resources and services that are available. Client executives are your primary contact to obtain information and explore options to meet your specific business needs.
%ZE]E 8IGLRMGEP 7IVZMGI 3VKERM^EXMSR 873 %ZE]E 8IGLRMGEP 7IVZMGI 3VKERM^EXMSR 873 The TSO provides support for Configuration Manager to client teams, field technicians, and customers.
6IWSYVGIW ERH 2SXMGIW Customers can access only the resources in Table 1 (not Table 2). To view Avaya web sites, Avaya recommends that you use Internet Explorer. Table 1. Customer-Accessible Resources Resource Contact Information Avaya Support Centre http://support.avaya.com/ Network Management Software Systems Support group 1-800-237-0016. Avaya Technical Services For calls about Avaya Site Administration: 1Organization (TSO) 800-242-2121 extension 15312. Remote Network http://www1.avaya.
8LMVH 4EVX] 6IWSYVGIW 8LMVH 4EVX] 6IWSYVGIW The table below lists contact information for third-party vendors. Table 3. Vendor web sites Vendor Web Sites Microsoft Main site: http://www.microsoft.com Red Hat Linux Main site: http://www.redhat.com 7]WXIQ 7IGYVMX] 2SXMGIW Customers are solely responsible for the security of their system, network, and access to hardware and software. The sections below define the precautions that all customers should take to maintain the security of their systems.
6IWSYVGIW ERH 2SXMGIW 8SPP *VEYH 7IGYVMX] Although Configuration Manager is generally not at risk for toll fraud, customers are solely responsible for the security of their entire telecommunications system. Toll Fraud is the unauthorized use of a company’s telecommunications system by unauthorized parties. Unauthorized parties are persons other than the company’s employees, agents, subcontractors, or persons working on behalf of the company.
3ZIVZMI[ Avaya MultiVantage™ Configuration Manager (Configuration Manager) is a client-server based MultiVantage software administration application that offers these powerful features: • enables multiple administrators to administer the same (or separate) MultiVantage solutions at the same time, remotely; • offers graphical station and system administration screens; • offers easy-to-use wizards for basic administration tasks; • lets you cut through (using terminal emulation) to administer other
7]WXIQ 6IUYMVIQIRXW 'PMIRX 6IUYMVIQIRXW Avaya MultiVantage™ Configuration Manager (Configuration Manager) client workstations should meet the following requirements: Parameter Requirement Operating system Windows NT 4.0, 98, XP, or 2000. Other software Netscape 6.2 (provided), or Internet Explorer 5.5 and Java Runtime Environment 1.3.
7IVZIV 6IUYMVIQIRXW 7IVZIV 6IUYMVIQIRXW Any server that you use to run Configuration Manager server software must meet the following requirements: Parameter Recommended Operating system Linux 7.3 Processor 1.
4VITEVMRK 1YPXM:ERXEKI 7SPYXMSRW JSV 9WI [MXL 'SRJMKYVEXMSR 1EREKIV Before you can use Avaya MultiVantage™ Configuration Manager (Configuration Manager), you must complete the following activities for each MultiVantage solution that you want to access using Configuration Manager: • Connect MultiVantage solutions to the network • Create a login for Configuration Manager on each MultiVantage Solution.
'VIEXMRK E 1YPXM:ERXEKI WSJX[EVI PSKMR Figure 1. Connecting via C-LAN circuit pack MultiVantage Solution 259A adapter LAN C-LAN Category 5 RJ-45 RJ-45 Config. Mgr. server cydrdta LJK 103100 'VIEXMRK E 1YPXM:ERXEKI WSJX[EVI PSKMR On each MultiVantage Solution that you want to administer using Configuration Manager, you must create a unique login and enable it with super-user privileges. For instructions, see the Avaya MultiVantage™ Systems Little Instruction Book for Basic Administration.
-RWXEPPMRK 'SRJMKYVEXMSR 1EREKIV -RWXEPPEXMSR 4VIVIUYMWMXIW Before you install Avaya MultiVantage™ Configuration Manager (Configuration Manager), be sure that the computers you plan to install it on meet the requirements listed in "System Requirements" on page 15. Configuration Manager requires a functioning LAN to operate. The instructions in this section assume that your LAN is fully operational and that all Configuration Manager computers can ping each other.
-RWXEPPMRK XLI 'SRJMKYVEXMSR 1EREKIV 7IVZIV 7SJX[EVI -RWXEPPMRK XLI 'SRJMKYVEXMSR 1EREKIV 7IVZIV 7SJX[EVI To install Configuration Manager server software, you must have a root login on the Red Hat Linux server. Then, complete the following steps: 1. Insert the "Avaya VisAbility Management Suite: Linux Server Installation" CD into the CD-ROM drive. The CD browser window appears automatically. 2. Open terminal emulation by clicking the terminal emulation icon in the Red Hat toolbar. 3.
-RWXEPPMRK 'SRJMKYVEXMSR 1EREKIV 11. Read the Apache license agreement, click Accept if you accept it, and click Next. 12. Read the Configuration Manager license agreement, click Accept if you accept it, and click Next. The installation wizard displays the message, “Installing System Management Linux Server. Please wait.” Subsequently, the installer displays the message, “Creating uninstaller.
-RWXEPPMRK 'SRJMKYVEXMSR 1EREKIV 'PMIRX 7SJX[EVI 4. At the Welcome page, click Next. The installation program displays a list of the applications and shortcuts that you can install. By default, the option for Required Components is checked. 5. Select Shortcut for MultiVantage Configuration Manager, along with any other programs or shortcuts you want to install.
-RWXEPPMRK 'SRJMKYVEXMSR 1EREKIV —Avaya Terminal Emulation installation wizard —VAL Manager installation wizard —VoIP Monitor installation wizard —System Management Client Shortcuts installation wizard. —Adobe installation wizard This book explains only the screens that appear if you select the Configuration Manager shortcut option. If you select additional options, you may see other screens in between the ones described below. -RWXEPPMRK XLI .
-RWXEPPMRK 'SRJMKYVEXMSR 1EREKIV 'PMIRX 7SJX[EVI -RWXEPPMRK XLI 6IUYMVIH 'SQTSRIRXW When you install the Required Components, the installation program is setting up the necessary files so that you can launch VisAbility Management Suite applications from the VisAbility home page. 1. At the Welcome screen, click Next. 2. Specify the location where you want to install the Required Components and click Next.
-RWXEPPMRK 'SRJMKYVEXMSR 1EREKIV -RWXEPPMRK %ZE]E 7MXI %HQMRMWXVEXMSR 1. At the Welcome screen, click Next. The installation wizard checks to see if you have earlier versions of Avaya Site Administration already installed on this computer. If you do, it will indicate this, and it will ask if you want the wizard to remove the old version, or if you want to remove it yourself. 2. When you see the above message, do one of the following: a. To preserve your Avaya Site Administration settings, click Yes.
-RWXEPPMRK 'SRJMKYVEXMSR 1EREKIV 'PMIRX 7SJX[EVI 5. If applicable, verify that the pathname displayed in the “Destination Folder” field is where you want to install Avaya Site Administration a. If it is, click Next. b. If it isn’t, click Browse, specify to the location where you want to install, and click Next. The installation wizard displays the summary page. 6. Check the summary page and do one of the following: a. If it contains errors, click Back to correct the errors. b.
-RWXEPPMRK 'SRJMKYVEXMSR 1EREKIV *MRMWLMRK XLI -RWXEPPEXMSR After the final wizard runs, a message appears indicating that the installation is complete and that you can now reboot your computer if any of the installation wizards indicated that this was necessary. To finish the installation, complete the following steps: 1. On the CD Browser screen, click Exit. 2. Remove the CD from the CD-ROM drive. 3. Reboot (if appropriate).
9RMRWXEPPMRK 'SRJMKYVEXMSR 1EREKIV 9RMRWXEPPMRK 'SRJMKYVEXMSR 1EREKIV This section explains how to remove Configuration Manager. This procedure contains only the basic steps. For more information on the Linux package uninstall, refer to the Linux system documentation. ! CAUTION: 4VSGIHYVI To preserve current data, back up data to a file or archive device. Only root users should remove Configuration Manager. The remove script prompts you to back up the database to a file or an archive device. 1.
7IXXMRK 9T 'SRJMKYVEXMSR 1EREKIV To set up Avaya MultiVantage™ Configuration Manager (Configuration Manager), you will complete the following basic activities, which are described in more detail in this chapter: 1. Start Configuration Manager. (page 29) 2. Set up the Configuration Manager server. (page 30) 3. Add voice systems and or messaging systems. (page 30) 4. Change the administrative password. (page 33) 5. Add users and specify permissions. (page 33) 6. Start the queue. (page 34) 7.
7IXXMRK 9T XLI 'SRJMKYVEXMSR 1EREKIV 7IVZIV 7IXXMRK 9T XLI 'SRJMKYVEXMSR 1EREKIV 7IVZIV The first time you log into Configuration Manager, it will automatically display the Configuration Manager Server configuration wizard. To set up the Configuration Manager server, complete the following steps: 1. At the Welcome page, click Next. 2. Enter the name for this server that you want to appear in Configuration Manager screens. 3. (Optional) Complete any other fields on this screen. 4. Click Next. 5.
7IXXMRK 9T 'SRJMKYVEXMSR 1EREKIV 4. Click Next. 5. Complete the fields as follows and click Next. Field Name Description Device Name Enter the name of the voice system that you want to appear in Configuration Manager screens. What you enter here does not affect the voice system. IP Address Enter the IP address associated with the voice system. Port Number Enter the voice system administration IP port number that Configuration Manager should use to communicate with this voice system.
%HHMRK :SMGI ERH 1IWWEKMRK 7]WXIQW 6. (Optional) Specify information about any messaging systems that you want Configuration Manager to be able to access, and click Next. Field Name Description Messaging System Name Enter the name of the messaging system that you want to appear in Configuration Manager screens. What you enter here does not affect the messaging system. IP Address Enter the IP address associated with this messaging system.
7IXXMRK 9T 'SRJMKYVEXMSR 1EREKIV 'LERKMRK XLI %HQMRMWXVEXMZI 4EWW[SVH So that anyone reading this manual cannot log in to your copy of Configuration Manager as an administrator, it is highly advisable to change the administrative password very shortly after logging into Configuration Manager for the first time. To change the administrative password, complete the following steps: 1. With the MCM Manager tab displayed, click User Configuration.
7XEVXMRK XLI 5YIYI 7. Complete the fields on this page as follows, and click Add. a. Select the user’s ID from the drop-down list. b. Enter and re-enter the password associated with that ID. c. Enter the user’s name, company name, title, and phone number (the required fields). d. From the list on the right, select the voice system(s) that you want this user to be able to access using Configuration Manager. Shift-Click to select multiple contiguous voice systems. e.
7IXXMRK 9T 'SRJMKYVEXMSR 1EREKIV -RMXMEPM^MRK :SMGI 7]WXIQW You must initialize each voice system that you want to use with Configuration Manager, before you use Configuration Manager to access or make changes to that system. To initialize a voice system in Configuration Manager, complete the following steps: 1. From the main screen, click the MCM Manager tab, if it is not already displayed. 2. Click System Resources. 3. Click Initialize System. 4. Click OK.
+PSWWEV] ERH %FFVIZMEXMSRW A ATAC See “Avaya Technology and Consulting (ATAC)” on page 9. M MultiVantage software The call processing software that runs on MultiVantage solutions. Formerly known as DEFINITY software. MultiVantage solution Any of the products that run MultiVantage software. Formerly known as DEFINITY system, DEFINITY ECS, switch, PBX, or voice system. N Network Management Server This is the Windows box that you can install Windows-based VisAbility Management applications on.
-RHI\ Numerics 259A adapter 17 A administrator privileges 19 ATAC 11 Avaya Site Administration, installing shortcut 25 Avaya Support Center web site 11 Avaya Technology and Consulting (ATAC) 9 C Category 5 cable 17 C-LAN 17 clients, installing 21 contact information for Avaya 10 third party 12 D definitions FQDN 24 VisAbility Network Management Server 24 E Enterprise Management Support 11 F FQDN, defined 24 H help with installation 9 I installation checklist 14 getting help 9 overview 14 prerequisites 19 se
-RHI\ T Technical Service Organization 10 Technical Services Organization 10 toll fraud 13 Avaya disclaimer 13 intervention 13 Toll Fraud Intervention phone number 11 TSO 10 phone numbers 11 typographical conventions 5 38 U uninstalling Avaya Site Administration 25 V VisAbility Network Management Server, defined 24 W web sites Avaya 10 third-party 12 Avaya MultiVantage™ Configuration Manager Installation and Configuration
