Administrator's Guide

Screen reference
555-233-5061132 Issue 5 October 2002
Audible Message Waiting
The Audible Message Waiting tone indicates that the user has a waiting message.
This field appears only if Audible Message Waiting is set to
y on the
System-Parameters Customer-Options screen.
Note that this field does not control the Message Waiting lamp.
Audix Name
Specifies which AUDIX is associated with the station.
Auto Answer
In EAS environments, the auto answer setting on the Agent LoginID screen can
override a station’s setting when an agent logs in there.
NOTE:
For analog stations, if Auto Answer is set to acd and the station is off-hook
and idle, only the ACD split/skill calls and direct agent calls auto answer;
non-ACD calls receive busy treatment. If the station is active on an ACD
call and a non-ACD call arrives, the Agent receives call-waiting tone.
Valid entries Usage
y/n
Enter y if you want the phone user to receive stutter dial tone
when they have a waiting message and they go off-hook.
Valid entries Usage
Names
assigned to an
AUDIX
adjunct
Must contain a user-defined adjunct name that was previously
administered in the Node-Names screen.
Valid entries Usage
all
Enter all to allow all calls (ACD and non-ACD) terminated to
an idle station to be cut through immediately. Does not allow
automatic hands-free answer for intercom calls.
acd
Enter acd to allow only ACD split /skill calls and direct agent
calls to auto answer. If this field is set to acd, Non-ACD calls
terminated to a station ring audibly.
none Enter none to cause all calls terminated to this station to receive
an audible ringing treatment.
icom
Enter icom to allow a phone user to answer an intercom call
from the same intercom group without pressing the intercom
button.