Administrator's Guide

Station
Issue 5 October 2002 1159555-233-506
Service Link Mode
The service link is the combined hardware and software multimedia connection
between an Enhanced mode complex’s H.320 DVC system and the Avaya
MultiVantage which terminates the H.320 protocol. When the user receives or
makes a call during a multimedia or IP Softphone or IP Telephone session, a
“service link” is established.
Set Color
Enter a valid set color as defined in the Signaling Group screen (page 2) screen.
Valid entries include the following colors: beige, black, blue, brown, burg
(burgundy), gray, green, ivory, orng (orange), red, teak, wal (walnut), white, and
yel (yellow).
Valid entries Usage
as-needed
Use this setting for most multimedia, IP Softphone, or IP
Telephone users. Setting the Service Link Mode to as-needed
leaves the service link connected for 10 seconds after the user
ends a call so that they can immediately place or take another
call. After 10 seconds the link is dropped and a new link
would have to be established to place or take another call.
permanent
Use permanent for busy call center agents and other users
who are constantly placing or receiving multimedia, IP
Softphone, or IP Telephone calls. In permanent mode, the
service link stays up for the duration of the multimedia, IP
Softphone, or IP Telephone application session.