Administrator's Guide

Screen reference
555-233-5061170 Issue 5 October 2002
However, a PROGRESS message with a Progress Indicator of ‘inband
information’ may be received for reasons other than an unavailable cellular
phone. In this case, you probably do not want to redirect the call to the next
coverage point.
There is no way for the Avaya MultiVantage to know the actual intent of such a
PROGRESS message, yet you may choose how the system should handle this
message. It is essentially an educated, but blind, choice and you should be aware
that there will be instances when this choice leads to inappropriate call handling.
Avaya MultiVantage queries this field on receipt of a qualifying PROGRESS
message and acts according to your instruction on how to treat it.
As a guide, users in European countries following the ETSI standard and
redirecting to GSM cellular phones may want to consider setting this field to
y.
In the United States, PROGRESS messages with the Progress Indicator field set to
‘inband information’ are sent for a variety of reasons not associated with
unavailable cell phones and you should set this field to
n.
Keep Held SBA at Coverage Point
This field governs how a covering user who has placed an answered coverage call
on hold is treated if the original principal bridges onto the call.
Valid entries Usage
y
Immediately redirect an off-net coverage/forwarded call to
the next coverage point.
n
Do not immediately redirect an off-net coverage/forwarded
call to the next coverage point.
Valid entries Usage
y
Keeps the coverage party on the call. The coverage party
remains on hold, but may enter the call along with the
principal and the calling party.
n
Drops the coverage party from the call.