Administrator's Guide

Managing phones
555-233-506118 Issue 5 October 2002
Fixing problems
Instructions for adding a telecommuter
application
Assign this configuration to remote users who have two available phone lines. For
example, to administer a telecommuter application for a home user at extension
3010, complete the following steps:
1. Type
add station 3010 and press RETURN.
The Station screen appears.
NOTE:
Use the add station command if this is a new DCP extension. Use
the
change station command for an existing DCP extension and
ignore steps 2 and 3.)
2. In the Port field, type
x for virtual phone or enter the port number if there is
hardware.
3. In the Security Code field, enter the password for this remote user, such as
1234321.
This password can be up to 7 digits in length.
4. In the IP Softphone field, type
y.
5. On page 2, in the Service Link Mode field, type
as-needed.
Set this field to
permanent only for extremely busy remote phone users,
such as call center agents.
6. In the Multimedia Mode field, type
enhanced.
7. Press
ENTER to save your work.
Now you can install and configure the software on the user’s PC. In this example,
the user will login by entering their DCP extension (3010) and password
(1234321).
Problem Possible causes Solutions
Display characters on the
phone can not be
recognized.
Microsoft Windows is not
set to use Eurofont
characters.
Set the Microsoft Windows
operating system to use
Eurofont.