Administrator's Guide

Vector Directory Number
Issue 5 October 2002 1307555-233-506
Field descriptions for page 1
Screen 302. Vector Directory Number
1st/2nd/3rd Skill
Only appears when, on the System-Parameters Customer-Options screen, the
Expert Agent Selection (EAS) field is
y and if, on this screen, the Meet-me
Conferencing field is
n.
Acceptable Service Level (sec)
Only appears when, on the System-Parameters Customer-Options screen, the
BCMS/VuStats Service Level field is
y and the Measured field is internal or
both.
Allow VDN Override
This field appears if the Meet-me Conferencing field is n. This entry affects the
operation of an agent’s display and certain options/data assigned to the VDN
when a call is routed through several VDNs.
Valid entries Usage
1
to 999 or
blank
Enter the desired Skill numbers in each field.
Valid entries Usage
0
to 9999 seconds Enter the number of seconds within which calls to this
VDN should be answered. This will allow BCMS to
print out a percentage of calls that were answered
within the specified time.
change vdn 5000 Page 1 of 1
VECTOR DIRECTORY NUMBER
Extension: 5000
Name:
Vector Number: 234
Attendant Vectoring: n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 59
TN: 1
Measured: none
Acceptable Service Level (sec):
VDN of Origin Annc. Extension: 301
1st Skill:
2nd Skill:
3rd Skill: