Administrator's Guide

Vector Directory Number
Issue 5 October 2002 1313555-233-506
■ An adjunct routing step routes a direct agent call, with the coverage option
set to
y
For more information, see Avaya MultiVantage™ Call Center Software Call
Vectoring and Expert Agent Selection (EAS) Guide.
Messaging Server Name
Only appears for R and S8700 IP-Connect configurations. Enter the name of the
AUDIX machine as it appears on the Node Names screen.
Observe an Agent Answer
This field allows for a service observer to start observing a call to the VDN when
the call is delivered to the agent/station.
Return Destination
VDN Override for ISDN Trunk ASAI Messages
This field appears if, on the System-Parameters Customer-Options screen, the
ASAI Link Core Capabilities field is
y. This field can be set to y only when the
Allow VDN Override field on this screen is
y.
Valid entries Usage
y/n
Valid entries Usage
y/n
Valid entries Usage
VDN
extension or
blank
Enter the VDN extension number to which an incoming
trunk call will be routed if it returns to vector processing
after the agent drops the call.
Valid entries Usage
y
When an incoming call is routed, the “Called Number”
information sent in the “Call Offered,” “Altering,” “Queued,”
and “Connect” ASAI events and the “Adjunct Route Request”
ASAI message, is the “active VDN” extension associated with
the call.
n
The “Called Number” information sent for the ASAI event
notification and adjunct-request messages does not change for a
ISDN-PRI trunk. It is always the number in the Called Number
IE sent in the incoming ISDN call’s SETUP message.