Administrator's Guide

Telephone feature buttons
Issue 5 October 2002 145555-233-506
man-overid
(TOD: _)
Immediate
Override
Immediate Manual Override (display
button): allows the user (on a system with
Time of Day Routing) to temporarily
override the routing plan and use the
specified ‘‘TOD’’ routing plan.
TOD: specify the routing plan the user
wants to follow in override situations.
1 per
station
manual-in
(Group: __)
Manual In Manual-In Mode: prevents the user from
becoming available for new ACD calls
upon completion of an ACD call by
automatically placing the agent in the after
call work mode. Grp: The split group
number for ACD.
1 per split
group
mct-act MCT
Activation
Malicious Call Trace Activation: sends a
message to the ‘‘MCT’’ control extensions
that the user wants to trace a malicious
call. MCT activation also starts recording
the call, if your system has a MCT voice
recorder.
1 per
station
Table 3. Telephone feature buttons (Continued)
Button name
Button
label Description Maximum
Continued on next page