Administrator's Guide

Features and technical reference
555-233-5061474 Issue 5 October 2002
Attendant Intrusion
The attendant intrusion (Call Offer) button allows an attendant to intrude on an
existing call to offer a new call or message to the intruded party.
When the attendant releases the intruded call, the source party waits at the
intruded party’s analog telephone or holds on an available line appearance on a
digital telephone.
Interactions
■ Intrusion is denied in the following cases:
— A telephone is on a conference call with administered maximum
number of conferees
— A call is established with Data Privacy activated
— Establish a call with Data Restriction activated
— A telephone is a forward-to point of another telephone
— A telephone is busy talking to another attendant
■ If a call is already call waiting for the intruded party, the source (split from
attendant) party cannot wait for the intruded party using Call Waiting.
■ The attendant display shows the character ‘1 wait’ or ‘1 busy’ if an
intrusion is possible. Otherwise, the display shows ‘wait’ or ‘busy’.
■ The system provides Attendant Intrusion on remote telephones via
TGU/TGE trunks (Italy only).
Attendant Override of Diversion Features
Attendant Override of Diversion Features (override button) allows an attendant to
bypass call-diversion features activated by a called extension. A diversion feature
is any feature that, when activated, causes a call to redirect from the called
telephone. Send All Calls, Call Coverage, and Call Forwarding are diversion
features.
You should explain to your attendants that they can use this feature with the
Attendant Intrusion to place an emergency or urgent call to a telephone user.