Administrator's Guide

Attendant Features
Issue 5 October 2002 1475555-233-506
Attendant Serial Calling
Attendant Serial Calling enables the attendant to transfer trunk calls that return to
the same attendant after the called party hangs up. Once outside callers reach an
attendant, they can use the same line into the switch for multiple calls. Attendant
Serial Calling is useful if trunks are scarce and Direct Inward Dialing services are
unavailable.
To allow your attendant to use serial calling, assign a serial-cal button on the
Attendant Console screen. The Attendant Serial Calling feature is valid only on
calls that have only one trunk on the connection.
You can define a priority queue for Serial Calls on the Console Parameters screen.
Interactions
■ Centralized Attendant Services
Attendant Serial Calling does not work with Centralized Attendant
Services.
■ Distributed Communications System (DCS)
Attendant Serial Calling works in a DCS environment only if the attendant
activates it on the same node as the trunk to which the attendant is
connected. Do not conference the incoming trunk call with a DCS party
when activating. This would put two trunks on the connection.
Attendant Vectoring
Attendant Vectoring allows you to establish an attendant vector directory number
(VDN) and send attendant group calls through vector processing. This is useful
when you want more flexibility with how calls are routed when the system is in
Night Service mode. For more information, see Avaya MultiVantage™ Call
Center Software Call Vectoring and Expert Agent Selection (EAS) Guide.
Auto Start and Don’t Split
Auto Start allows the attendant to initiate a call by pressing any key on the keypad
without having to first press the Start button.
If an attendant enables Auto Start and dials an AAR number where the min and
max in the AAR analysis table are not equal, the attendant must dial a
# after the
digit string or the call cannot process.