Administrator's Guide

Features and technical reference
555-233-5061476 Issue 5 October 2002
You can assign a dont-split button on the Attendant Console screen which allows
attendants to deactivate Auto Start. To deactivate auto start, the attendant presses
the Don’t Split button. When Don’t Split is active, keys pressed on the keypad are
heard by the parties on the call.
To reactivate Auto Start, and allow end-to-end signaling, the attendant again
presses the Don’t Split button, presses Cancel, or lets the current call terminate.
Interactions
■ CDR — Account Code Dialing
If the system is using Call Detail Recording Account Code Dialing, Auto
Start and Don’t Split is not activated.
■ Visually Impaired Attendant Service
If VIAS is activated or deactivated while Don’t Split is active, Don’t Split
deactivates.
Attendant Timers
Attendant timers automatically alert the attendant after an administered time
interval. The attendant can reenter the call and decide whether to terminate the
call or permit the waiting to continue. You administer the timers on the Console
Parameters screen.
Attendant Timers include:
■ Unanswered DID Call Timer — Specifies how long a direct inward dialing
(DID) call can go unanswered before it routes to the administered
DID/TIE/ISDN Intercept Treatment.
■ Attendant Return Call Timer — For unanswered calls that were extended
by the attendant, they are returned to the same attendant who released them
if the attendant is available. Otherwise they return to the attendant-group
queue. The Attendant Return Call Timer is not set for calls extended from
one attendant to another individual attendant. A transferred call that times
out redirects to an attendant after an interval equal to the Attendant Return
Call timer.
■ Attendant Timed Reminder of Held Call Timer — Specifies how long a
call is held. When the timer expires, the held call alerts the attendant. The
message
hc appears on the attendant display. You can administer either a
high-pitched ring or a primary alert.