Administrator's Guide

Features and technical reference
555-233-5061478 Issue 5 October 2002
Visually Impaired Attendant Service
Visually Impaired Attendant Service (VIAS) allows a visually-impaired attendant
to listen to an audio description of each feature button in Inspect mode. It provides
the description in either British English or Italian.
The attendant presses the Inspect mode to locate each button and then presses a
feature button to determine the feature assigned to the button without actually
executing the feature.
The six VIAS attendant buttons are:
■ Visually Impaired Service Activation/Deactivation button: activates or
deactivates the feature. All ringers previously disabled (for example, recall
and incoming calls) become reenabled.
■ Console Status button: voices whether the console is in Position Available
or Position Busy state, whether the console is a night console, the status of
the attendant queue, and the status of system alarms.
■ Display Status button: voices what is shown on the console display. VIAS
support is not available for all display features (for example,
class-of-restriction information, personal names, and some call purposes).
■ Last Operation button: voices the last operation performed.
■ Last Voiced Message button: repeats the last voiced message.
■ Direct Trunk Group Selection Status button: voices the status of an
attendant-monitored trunk group.
Some changes on the attendant console are automatically voiced (for example,
alarms reported, night service activated, and call thresholds reached).
Audible message waiting
Audible Message Waiting places a stutter at the beginning of a station dial tone on
a station that has a message waiting. Audible Message Waiting is particularly
useful for visually impaired people who may not be able to see a message light.
Messages for a station can be waiting in system memory (to be accessed via
display or voice synthesizer), Property Management System (PMS) or AUDIX.
When the system loses synchronization between telephones and message-status
data, use Clear Message Waiting Indicators to turn off message-waiting indicators.
You typically assign Audible Message Waiting on phones without
message-waiting lights, such as analog telephones.