Administrator's Guide

Automated attendant
Issue 5 October 2002 1485555-233-506
■ CallVisor Adjunct-Switch Application Interface (ASAI)
ASAI-provided digits can be collected by the Call Vectoring feature via the
collect vector command as dial-ahead digits. CINFO is passed to CallVisor
ASAI.
■ Hold
If a call is put on hold during the processing of a collect command, the
command restarts, beginning with the announcement prompt, when the call
is taken off hold. All dialed-ahead digits are lost. Similarly, if a call to a
vector is put on hold, vector processing is suspended when a collect
command is encountered. When the call becomes active, the collect
command resumes.
■ Inbound Call Management (ICM)
You can use Automated Attendant to collect information that may later be
used by an adjunct to handle a call.
■ Transfer
If a call to a VDN is transferred during a collect
command, the collect
command restarts when the transfer is complete, and all dialed-ahead digits
are lost. Similarly, if a call to a vector is transferred, vector processing is
suspended when a collect command is encountered. When the transfer is
complete, the collect command resumes. Attendant extended calls do
suspend vector processing in the same way as transferred calls.
Related topics
See ‘‘System-Parameters Customer-Options’’ on page 1186 for information about
creating an automated attendant.
See ‘‘Feature-Related System Parameters’’ on page 795 for information on the
number of seconds before the Collect Digits command times out.
See ‘‘Vector Directory Number’’ on page 1306 for information about and field
descriptions on the Vector Directory Number screen.
See ‘‘Announcements/Audio Sources’’ on page 606 for information on providing
an automated attendant announcement.
See ‘‘Call Vector’’ on page 638 for information on completing a new screen for
each automated attendant vector.
See ‘‘Hunt Group’’ on page 875 for information on whether a hunt group will be
vector controlled.