Administrator's Guide

Features and technical reference
555-233-5061508 Issue 5 October 2002
Considerations for multiappearance telephones
■ The number of bridged call appearances allowed at each telephone is
limited only by the number of 2-lamp buttons available on the telephone.
The number of appearances per primary extension varies by system. See
Avaya MultiVantage™ Solutions Hardware Guide for this information.
■ Up to six parties can be off-hook and involved in a conversation on a
bridged appearance of an extension.
■ A bridging telephone should have a bridged call appearance corresponding
to each call appearance of the primary extension number at the bridged
telephone. For example, if a primary telephone has three call appearances,
a bridging telephone should have three bridged call appearances of that
primary extension. This allows users to refer to the individual call
appearances when talking about a specific call.
■ Bridged call appearances may result in the reduction of available feature
buttons, thereby reducing a user’s capabilities. A Call Coverage module or
expansion module can be used to provide up to 20 bridged call
appearances. This leaves the other 2-lamp buttons as call appearances, or
with other features such as Centralized Attendant Service (CAS).
■ If a call terminates at a telephone on an extension number other than the
primary extension number (for example, TEG, UCD group, call coverage
answer group, or DDC group extension number), a bridged call appearance
is not maintained. Therefore, the primary telephone should not be made a
member of such a group (even though administration of this is not
prohibited).
■ Bridged Call Appearance should not be considered a replacement for Call
Coverage.
■ You can administer conference tone, which, when enabled, is heard when
two parties are bridged together on an active call with a third party.
Interactions
■ Abbreviated Dialing
A user, accessing Abbreviated Dialing while on a bridged call appearance,
accesses their own Abbreviated Dialing lists. The user does not access the
Abbreviated Dialing lists of the primary extension associated with the
bridged call appearance.
A user cannot use an abbreviated dialing feature access code (FAC) after
using a priority calling FAC.