Administrator's Guide

Bridged call appearance
Issue 5 October 2002 1509555-233-506
■ Adjunct Switch Applications Interface (ASAI)
If you are using ASAI, do not administer more than 16 bridged
appearances.
■ Attendant Display and telephone Display
A call from the primary extension number or from a bridged call
appearance of the primary extension number is displayed as a call from the
primary extension number (the call is displayed as coming from the
primary extension number regardless of which appearance placed the call).
On multiappearance telephones, the display at a principal shows the same
information for a bridged call appearance as it does for a nonbridged call.
For calls to the principal’s extension number, the display at a zero call
appearance bridging telephone shows a call from the originator to the
principal with no “redirection reason” character. As telephones bridge onto
the call, the display updates to show the number of parties in the
conference.
■ Automatic Call Distribution (ACD)
Bridged appearances cannot be accessed via non-ACD hunt groups
(although administrable).
■ Automatic Callback
Automatic Callback calls cannot originate from a bridged call appearance.
However, when Automatic Callback is activated from the principal user’s
telephone, the callback call rings (with priority call distinctive ringing
signal) at all bridged appearances of the extension as well as at the
principal user’s telephone. Displays at all telephones (principal and bridged
users) show that it is a callback call.
■ Busy Indicator (multiappearance telephones only)
The call is placed to the resource from the first available bridged call
appearance for zero primary call appearance telephones.
■ Call Coverage
— Single-line telephones
When an analog telephone is administered as a bridged call
appearance, the telephone user cannot invoke Send All Calls for the
extension of their telephone. The user does not have a send all calls
button, and the call appearance is associated with another extension.
When the user dials a FAC, Send All Calls is activated for the
extension associated with the call appearance.