Administrator's Guide

Features and technical reference
555-233-5061516 Issue 5 October 2002
■ Emergency calls
If a user dials an emergency call from a bridged appearance, the Calling
Party Number that is sent to the public safety answering point for US E911
location is the bridged extension, not the extension of the physical phone
from which the call is made. If the physical phone is located far from the
phone to which it is bridged, the emergency response team may not be able
to locate the caller. It is preferable to place E911 calls from an actual call
appearance, rather than a bridged appearance.
■ Hold — Automatic
— Single-line telephones
A call cannot be put on hold if more than one user is active on that
call.
The primary telephone user, when no other bridges are active on the
call, can put the call on hold, using normal single-line hold
procedures. If the primary telephone user successfully soft holds the
call, the status lamp at all of the bridged appearances shows the hold
indication; and then the call can be put on hard hold by dialing the
hard hold FAC. The hard held call is no longer accessible to the
bridging users until it is taken off hold by the primary telephone
user. After the call is put on hard hold, any new call to the primary
telephone is tracked by the bridged appearances.
A bridging user can place an active call on hold (if the primary
telephone or any other bridges are not active on the call) by using
normal multiappearance hold procedures. Any attempt to enter the
held call returns it to the status of an active call that can then be
accessed using bridging procedures.
If hold is not allowed because of the preceding reasons, the user can
just go on-hook and then reenter the call as required, because the
call remains accessible as long as the primary telephone or any
bridging user is active on it.
— Multiappearance telephones
Any user (primary or bridged appearance) can place an active call
on hold. If only one user is active on a call and places that call on
hold, the indicator lamp at both the principal’s appearance button
and the bridged party’s appearance button shows that the call is on
hold. If more than one user is bridged onto the active call, and one of
the users activates Hold, the activator receives “hold” indication for
the call and status lamp of all other bridged users remains active.