Administrator's Guide

Busy verification
Issue 5 October 2002 1523555-233-506
When you use Verify to check a valid ACD split, UCD group, or DDC group, the
system initiates a priority call to that group. (Valid in this case means the split or
group is translated and at lease one member is logged in.) Table 21 on page 1524
describes the process.
Table 20. Verification of a telephone
Telephone Status System Response Result
Idle ■ Generates priority ringing at
the telephone
■ Processes the call as a
normal telephone-originated
or attendant-originated call
■ Verification is complete.
■ Anyone can place a call to
the telephone.
Active on a call and
has an idle call
appearance
■ Generates priority ringing at
the first idle appearance
■ Processes the call as a
normal attendant-originated
call
■ Verification is complete.
■ Anyone can place a call to
the telephone extension.
Active on a call and
has no idle call
appearances or has
only one line
appearance
■ Bridges the attendant onto
the call
■ Generates a warning tone to
all active parties and repeats
the tone every 15 seconds
while the attendant remains
bridged onto the call
■ Verification is complete.
■ The attendant can determine
if the telephone is actually in
use.
Out of service
■ Generates reorder tone ■ Verification is denied.