Administrator's Guide

Features and technical reference
555-233-5061534 Issue 5 October 2002
Call Classification
Classifying a call means determining the state of the call at its final destination.
That means whether the call was answered, received busy, reorder, intercept,
special information tone (SIT), or other treatment.
Call classification is accomplished by the Integrated Services Digital Network
(ISDN) protocol or ports on the:
■ Tone Clock with Call Classifier - Tone Detector circuit pack
■ Call Classifier - Detector circuit pack
Coverage Path
A Call Coverage path is a list of up to six alternate answering positions (covering
users/points) that are accessed, in sequence, when the called party or group is not
available to answer the call.
You can assign any of the following entities a coverage path so they are eligible to
have calls redirected to coverage:
■ ACD split
■ Agent LoginID
■ PCOL group
■ TEG
■ Hunt group
■ Phone (on-net or off-net)
You establish the coverage paths and set the redirection criteria. If a coverage path
is not assigned to a particular facility, calls are not redirected from that facility,
unless another feature is assigned. A coverage path can include any of the
following:
■ Announcement
■ Attendant group
■ AUDIX
■ Coverage answer group
■ Hunt group
■ Public network number (off-net)
■ VDN
■ Phone (on-net or off-net)