Administrator's Guide

Call coverage
Issue 5 October 2002 1537555-233-506
■ No Coverage
Occurs when none of the above criteria are assigned. Calls redirect to
coverage only when the principal has activated Send All Calls or the caller
has activated Go to Cover. Both of these overriding criteria are discussed
later.
Redirection criteria can be assigned in combinations. For example, you can
combine Active/Don’t Answer and Busy/Don’t Answer. Other combinations are
not possible or do not provide any useful function. For example, Active/Busy does
not accomplish anything. A busy phone is always active.
Redirection criteria are assigned separately for internal and external calls. By
linking the coverage paths, Busy/Don’t Answer can be assigned for internal calls
and Active can be assigned for external calls. Similarly, Busy/Don’t Answer can
apply for external calls and No Coverage can apply for internal calls. In the latter
case, internal calls remain directed to the called phone or group.
All calls extended by the attendant are treated as external.
Warning users if their calls are redirected
You can warn analog phone users if they have features active that may redirect
calls. For example, if the user has activated send all calls or call forwarding, you
can administer a setting to play a special dial tone when the user goes off-hook.
See ‘‘DISTINCTIVE AUDIBLE ALERTING’’ on page 826 for more
information.
Features that override Call Coverage
Some system features override Call Coverage criteria; they are checked before the
redirection criteria are checked. These features are:
■ Call Forwarding All Calls
Call Forwarding provides a temporary override of the redirection criteria, if
Send All Calls is not active. The call attempts to complete to the
forwarded-to extension before redirecting to coverage. If the principal’s
redirection criteria are met at the forwarded-to extension, the call redirects
to the principal’s coverage path.
■ Go to Cover
Go to Cover allows users, when calling to another internal extension, to
send the call directly to coverage. This is optionally assigned to a button on
a phone and is activated by the internal calling party. Use of Go to Cover is
discussed later.