Administrator's Guide

Features and technical reference
555-233-5061538 Issue 5 October 2002
■ Send All Calls
Send All Calls allows principals to temporarily direct all incoming calls to
coverage regardless of the assigned redirection criteria. For example, if the
redirection criteria are administered so that no calls redirect, all incoming
calls terminate at the principal’s phone unless Send All Calls is activated.
Also, Send All Calls allows covering users to temporarily remove their
phones from another user’s coverage path.
Send All Calls is activated by pressing the Send All Calls button or by
dialing the Send All Calls access code. It is deactivated by pressing the
button a second time or by dialing the deactivate code.
A user who is not assigned a coverage path with Send All Calls or Cover
All Calls redirection criteria, cannot activate Send All Calls.
Any attempt to activate Send All Calls is denied if the currently active
coverage path does not allow it in its coverage criteria. However, if the user
activates Send All Calls for a coverage path that does allow it, and then the
user’s coverage path is changed by the system to a coverage path that does
not allow Send All Calls:
— The Send All Calls button remains lit.
— Send All Calls automatically resumes when the user is changed back
to a coverage path that does allow it.
If a user has activated Send All Calls and has only one coverage point, and
receives a call from that coverage point, the call rings silently at the user’s
phone, because the coverage point is already on the call.
Send All Calls is similar to Cover All Calls, discussed previously.
However, you set Cover All Calls and it is used for screening the
principal’s call. The principal may or may not be rung on an incoming call,
depending on how this function is assigned. Send All Calls is controlled by
the principal and is normally used when the principal is away temporarily.
TEG calls are not affected by Send All Calls.
■ Send Term
Send Term is the Send All Calls equivalent for TEG. Since a TEG cannot
be in a coverage path, Send Term applies only to a directly called TEG.