Administrator's Guide

Call coverage
Issue 5 October 2002 1541555-233-506
■ Coverage Answer Group
A Coverage Answer Group can have up to eight members. When a call is
redirected to a Coverage Answer Group, all phones in the group ring
simultaneously. Anyone in the group can answer the call. Note that a
bridged appearance of a coverage answer group member does not ring
when calls cover to the group. A Coverage Answer Group member already
handling a group call is rung when another call is redirected to that
Coverage Answer Group. If a Coverage Answer Group member is also a
member of another Coverage Answer Group, he or she can also receive
calls for the other group. A second call directed to a Coverage Answer
Group lights a Coverage Incoming Call Identification (ICI) lamp, if
administered.
■ Coverage Incoming Call Identification
A Coverage ICI button can be assigned to multiappearance phone users
without a display in a Coverage Answer Group.
The Coverage ICI status lamp identifies a call incoming to that Coverage
Answer Group. If a Coverage Answer Group is assigned to more than one
Call Coverage path, the path number cannot be identified. Likewise, if a
given path is assigned to more than one principal, the individual principals
cannot be identified. To provide unique path and principal identification,
you must establish a unique path for each principal and a unique Coverage
Answer Group to be included in the path. A second coverage call takes
control of the Coverage ICI lamp and does not return control to the
previous call when the second call is released.
Time-of-Day Coverage
The Time-of-Day Coverage Table allows you to redirect calls to different
lead-coverage paths at different times of the day and on different days of the
week.
For example, an employee may want incoming calls to cover to a co-worker
(office) during normal business hours, to cover to an off-net destination (home) in
the early evening, and to cover to AUDIX at all other times. By specifying the
appropriate lead-coverage paths in the Time-of-Day Coverage Table, the
employee can have the call redirection flexibility shown in the following table. (If
you were actually administering a Time-of-Day Coverage Table, you would
provide the lead-coverage path numbers that redirect the calls to the employee’s
office, to their home, and to AUDIX.