Administrator's Guide

Features and technical reference
555-233-5061548 Issue 5 October 2002
■ Automatic Intercom, Dial Intercom, and Priority Calling
Calls using these features are not redirected to coverage unless the caller
presses the Go to Cover button.
■ Bridged Call Appearance
Coverage criteria for bridged call appearances are based entirely on the
criteria of the primary extension associated with the bridged call
appearance.
If a phone user has activated Send All Calls on the primary extension,
incoming calls still ring bridged call appearances of that extension as long
as a simulated bridged appearance of the call is maintained at the primary
extension.
The switch blocks a user from bridging onto a call that has routed off-net
while the call is undergoing call classification.
■ Call Detail Recording
When the Coverage of Calls Redirected Off-Net field is
y, a CDR record is
generated only after the call has actually been answered off-net. The dialed
number in the record is the off-net number to which the call covers. The
calling number is the station that is covered to the off-net location.
■ Call Forwarding
Call Forwarding provides a temporary override of the redirection criteria.
Normally, calls forward instead of redirecting to coverage. When a
forwarding extension’s redirection criteria are met at the designated
(forwarded-to) extension, the call redirects to the forwarding extension’s
coverage path.
The system allows calls forwarded off-net to be tracked for busy or
no-answer conditions and to return for further call-coverage processing
under those conditions. However, if the principal does not have a coverage
path, the system does not track the call and it is left at the off-net
destination regardless of whether it is answered or busy.
If an extension has both Send All Calls and Call Forwarding activated,
most calls to that extension are immediately redirected to coverage.
However, Priority Calls, are forwarded to the designated forwarding
destination.
If Cover All Calls is part of the coverage redirection criteria and if Call
Forwarding is active at an extension, most calls to that extension are
immediately redirected to coverage. However, Priority Calls, are forwarded
to the designated forwarding destination.
Activation of Send All Calls at the forwarded-to extension does not affect
calls forwarded to that extension.