Administrator's Guide

Features and technical reference

555-233-5061550 Issue 5 October 2002

■ Direct Outward Dialing (DOD)

Coverage of Calls Redirected Off-Net competes with DOD for call

classifier ports when DOD uses MFC signaling. The Call Classifier -

Detector port provides the MFC tones. Non-MFC DOD calls do not need

the Call Classifier - Detector port for this purpose.

■ Global Call Classification

To classify tones in countries not using the USA tone plan, time cadences

and frequencies must be administered so they can be downloaded to the

call classification circuit packs. You need a Call Classifier - Detector or

Tone Clock with Call Classifier - Tone Detector circuit pack.

■ Hold

If a covering user puts a call on hold, and the principal picks up on the call,

the coverage appearance may or may not be dropped, depending on

administration.

If any party is on hold when a coverage call routes off-net, that call does

not undergo call classification, even when the Coverage of Calls

Redirected Off-Net field is

■ Internal Automatic Answer (IAA)

If an internal call is redirected to another phone by a Call Coverage

redirection criteria, then that call is eligible for IAA at that phone.

IAA does not apply to calls to the original called extension when:

— The called phone has activated Do Not Disturb, Send All Calls, or

Cover All Calls

— The calling phone has selected Go To Cover before placing the call

Calls directed to a Coverage Answering Group are not eligible for IAA.

■ ISDN End-to-End Calls

When ISDN facilities carry an off-net coverage call entirely (end-to-end),

call classification is accomplished through the ISDN protocol rather than

by a call classifier port.

■ Leave Word Calling (LWC)

Call Coverage can be used with or without LWC. However, the two

features complement each other. When a covering user activates LWC

during a coverage call, a message is left for the principal to call the

covering user. When a covering user activates Coverage Callback during a

coverage call, a message is left for the principal to call the internal caller.