Administrator's Guide

Features and technical reference
555-233-5061554 Issue 5 October 2002
Account Code Dialing
Account Code Dialing allows certain calls to be associated with a particular
project or account number. To do this, users enter account codes when they place
certain types of outgoing calls. These account codes then appear on the call
record, which you can use for accounting or billing purposes. Account code
dialing can be optional or mandatory (forced).
To associate an account code with a particular call, a user first dials the CDR
account code access code that you have established, then dials the desired account
code. Next, the user dials the desired trunk access code, or ARS access code,
followed by the phone number.
The call record contains the account code, Trunk Access Code (TAC) or
Automatic Route Selection (ARS) access code, and the phone number. It does not
contain the account code feature access code (FAC).
Forced Entry of Account Codes
You can force your users to enter account codes on a system-wide, per-trunk or
per-user basis, or on the basis of the digit string the user dials. If you have this
feature in place, the system rejects any call that requires an account code where
one is not supplied. To maximize system security, Avaya recommends that you
use Forced Entry of Account Codes (FEAC).
!
SECURITY ALERT:
Avaya MultiVantage does not verify account codes. As long as the user
enters a digit string of the appropriate length, the system allows the call. You
must use Authorization Codes if you want the system to determine if the user
is authorized to make the call.
You can assign FEAC in the following ways:
■ All calls marked for FEAC on the Toll Analysis table
If you activate this CDR system parameter, all users must dial an account
code when the digits dialed match a digit string with FEAC=
y. This
includes calls made by ARS or TAC.
■ Toll calls made by users with a specific COR
If FEAC is assigned to a specific COR, any telephone user assigned that
COR must dial an account code before making calls that are administered
forced entry of account codes.