Administrator's Guide

Features and technical reference
555-233-5061604 Issue 5 October 2002
■ Call Coverage
When an incoming or intraswitch call is answered by a covering extension,
the extension number dialed by the originating party is recorded as the
dialed number. If a call is covered to an off-net location, the dialed number
is the number of the off-net location, the calling number is the number of
the station that is covered to the remote location.
■ Call Forwarding All Calls
When a call is forwarded to another extension, the extension number dialed
by the calling party is recorded as the dialed number. If a call is forwarded
to an off-net location, the dialed number is the number of the off-net
location, the calling number is the number of the station that is forwarded
to the remote location.
CDR generates one record for a forwarded intraswitch call. In this record,
the dialed number is the same as the extension dialed by the originating
party.
For a trunk call to a station that is forwarded to a trunk, CDR generates two
records. The first record shows an incoming trunk call to the station. The
second record shows an outgoing trunk call from the station.
For FEAC, calls cannot be forwarded to a destination where a user is
required to enter an account code.
■ Call Park
When a user parks an incoming or intraswitch call, that user’s extension is
recorded as the dialed number in the CDR record. Call duration in CDR
reflects the entire time the incoming trunk is busy (incoming) or until the
call ends (intraswitch).
■ Call Pickup
When an incoming or intraswitch call is answered by another user in the
pickup group, the extension number dialed by the calling party is recorded
as the dialed number.
■ Call Vectoring
The CDR System Parameters screen can be administered so that the VDN
extension is used in place of the Hunt Group or Member extension. If
administered to do so, this overrides the Calls to Hunt Group - Record
option of CDR for incoming Call Vectoring calls.
Outgoing vector calls generate ordinary outgoing CDR records with the
originating extension as the calling number.