Administrator's Guide

Call detail recording
Issue 5 October 2002 1607555-233-506
■ DCS
Station information is not passed throughout the DCS network for CDR
purposes.
■ DID trunks
All incoming calls on the DID trunk group will be recorded if administered
to record incoming CDR and if CDR is administered for this trunk group.
■ Emergency Access to the Attendant
CDR does not generate intraswitch records for Emergency Access calls.
■ Expert Agent Selection
A logical extension can be assigned to an agent who can log into a phone
using that extension number. On the CDR System Parameters screen, you
can chose to record the agent’s logical extension as the called number
rather than the hunt-group extension or hunt-group-member extension.
■ Foreign Exchange (FX) Trunks
All calls made on an FX trunk group are recorded if administered to record
CDR and if CDR is administered for this trunk group.
■ Hotline Service
The stored number used on an outgoing or intraswitch Hotline call is
recorded by CDR the same as if it was manually dialed.
■ Hunt Groups
Either the hunt group extension number or individual hunt group member
extension number is recorded as the called number. This is administrable
on the CDR System Parameters screen.
■ Intercept Treatment
If an outgoing or tandem call is routed to Intercept Treatment, the number
dialed by the calling party is recorded as the dialed number, and Condition
Code F is recorded.
■ Inter-PBX Attendant Calls
If a user calls an Inter-PBX attendant and the trunk group used has CDR
assigned, call records contain the following information:
— Condition Code
— A
— Access Code Dialed
— Blank
— Access Code Used
— Trunk access code of trunk used
— Dialed Digits
— Inter-PBX attendant access code