Administrator's Guide

Call forwarding
Issue 5 October 2002 1617555-233-506
■ Bridging
Calls do not terminate to bridged appearances when Call Forward
Busy/Don’t Answer is active.
The switch blocks users from bridging onto a call that has routed off net
while the call is undergoing call classification.
■ Call Coverage
If the principal’s (forwarding extension) redirection criteria are met at the
designated (forwarded-to) destination, the forwarded call redirects to the
principal’s coverage path; the designated destination gets a temporary
bridged appearance (except when it is off net), which remains active after
the call is answered so that the designated extension can bridge onto the
call if desired. The temporary bridge appearance remains until the caller
hangs up.
If Cover All Calls is part of the coverage redirection criteria and if Call
Forwarding or Call Forwarding Off-Net is active at a phone, incoming
priority calls forward to the designated destination; all other calls redirect
according to the Call Coverage path. Non-priority calls are not directed off
net.
When a covering user has activated Call Forwarding, a coverage redirected
call does not forward to the designated extension number. Instead, the call
is redirected to the next point in the principal’s coverage path, if available.
If no other coverage point is available, the call remains at the principal’s
phone.
■ Call Detail Recording (CDR)
When a call is forwarded to an off-net number, the call is recorded in CDR
records as a call from the forwarding station. When the Coverage of Calls
Redirected Off-Net field is
y, a CDR record is generated only after the call
has actually been answered off net.
If forced entry of account codes is required, calls cannot be forwarded to
off-net destinations.
■ Call Forwarding All Calls and Call Forward Busy/Don’t Answer
Call Forwarding All Calls and Call Forward Busy/Don't Answer cannot be
active for the same phone at the same time.
■ Call Park
Calls can be parked on a forwarded-from extension even though Call
Forwarding is active for that extension. If a forwarded-to extension user
parks a call that had been forwarded to that extension, the call is normally
parked on the forwarded-to extension, not the forwarded-from extension.