Administrator's Guide

Crisis Alert
Issue 5 October 2002 1653555-233-506
Interactions
■ Call Coverage
Controlled Restrictions are not checked for covering users.
■ Call Forwarding
Controlled Restrictions for the forwarded-to extension are checked when
Call Forwarding All Calls is active.
■ Class of Restriction
All telephones with the same COR are affected by a group restriction.
When a call is placed, both individual and group restrictions are checked.
■ Priority Call
If a a station user or a Station-to-Station Restricted user activates priority
calling before they dial another station, they receive intercept tone. They
receive this tone whether you set Controlled Station to Station Restriction
on the Feature-Related System Parameters screen to
y or to n.
■ Uniform Call Distribution
Calls dialed through the UDP are not restricted by Outward Restriction.
Crisis Alert
Crisis Alert notifies designated extensions when an emergency call is made, and
indicates the origin of the emergency call. This information allows the attendant
or other user to direct emergency-service response to the caller.
When a user places an emergency call, the system notifies the designated
extensions with audible and visual alerting. Audible alerting sounds like an
ambulance siren. Visual alerting consists of flashing of the
CRSS-ALERT button
lamp and display of the caller name and extension.
When crisis alerting is active at the attendant console, the console is in
position-busy mode so that no other incoming calls interfere with the emergency
call. The console can still originate calls. The attendant must press the
POSITION-BUSY button to unbusy the console and then the CRSS-ALERT button to
deactivate audible and visual alerting.