Administrator's Guide

Features and technical reference
555-233-5061668 Issue 5 October 2002
Emergency Access to the Attendant
Emergency Access to the Attendant alerts an attendant if a telephone remains
off-hook for more than the administered period of time. It also enables a user to
place an emergency call to an attendant.
Detailed description
Emergency calls can be placed automatically by the system or dialed by system
users. Such calls can receive priority handling by the attendant.
Place emergency calls to the attendant in the following ways:
■ Automatically by the system
Assign a telephone the Off-Hook Alert option via COS. If the terminal is
left off-hook until intercept timeout, the (administrable) off-hook alerting
timer starts. If the terminal is still off-hook when the timer expires, an
emergency call is automatically placed to the attendant.
■ Dial access by a system user
A user can place an emergency call to the attendant by dialing the
Emergency Access to the Attendant feature-access code.
When an emergency call is placed, one of the available attendants receives visual
and audible notification of the call. If all attendants are busy, the call enters a
queue for emergency calls. Calls can be administered to redirect to another
extension if the queue is full.
An emergency call causes the following to occur:
1. The system selects the first available attendant to receive the call.
2. The attendant hears the emergency tone and sees the lamp associated with
the Emergency button, if assigned, light. If the console does not have
emergency-tone capability, the attendant hears normal ringing and sees the
display flash.
3. The attendant display shows:
— Calling-party identification
— Calling-party extension
— How many emergency calls remain in queue
An audit record is created for each emergency call. This record includes:
■ Extension where the call originated
■ The attendant or attendant group that answered the call