Administrator's Guide

Managing your attendant consoles
555-233-506168 Issue 5 October 2002
And, because PC Console resides on a Windows-based PC, you are able to use
other software applications at the same time. If a call comes in while you are in
another application, you are able to handle it immediately.
For more information about the Avaya PC Console, contact your Avaya account
team.
SoftConsole IP Attendant
The SoftConsole is a Windows-based application that can replace the 302B hard
console. The SoftConsole is similar to PC Console, but it performs call answering
and routing through a PC interface via IP. For more information, contact your
Avaya account team.
Adding an attendant console
Usually Avaya connects and administers your primary attendant console during
cutover. However, you might find a need for a second attendant console, such as a
backup console that is used only at night. Note that these instructions do not apply
to adding a PC Console or SoftConsole. For more information, see the appropriate
console documentation.
To add a night-only attendant console, complete the following steps:
1. Type
add attendant 2 and press RETURN.
The Attendant Console screen appears.
2. In the Type field, enter
302.
This is the type of attendant console.
ATTENDANT CONSOLE 2
Type: 302 Name: operator
Extension: Group: 1 Auto Answer: none
Console Type: night-only TN: 1 Data Module? n
Port: COR: 1 Disp Client Redir? n
COS: 1 Display Language: english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1: 5: 9:
2: 6: 10:
3: 7: 11:
4: 8: 12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 5: 9: 13: 17:
2: 6: 10: 14: 18:
3: 7: 11: 15: 19:
4: 8: 12: 16: 20: