Administrator's Guide

Hospitality features
Issue 5 October 2002 1709555-233-506
The application module of the PMS Interface implements requested features and
provides backup if the PMS link is down. Whether or not the link is down, the
switch always maintains the following data for each room:
■ Whether the room is vacant or occupied
■ Whether the phone’s message lamp is on or off
■ Whether a controlled restriction is active at the phone and, if so, which one
■ The guest’s name and coverage path
When the PMS link is down, the switch automatically activates
Check-In/Check-Out for the attendant console and front-desk terminal with
display capability, and continues to support PMS features activated from
guest/patient-room phones.
When the PMS link is up again, the switch sends one of the following messages to
PMS:
■ No room-status changes occurred during loss of communications.
■ Room-status changes did occur during loss of communications; therefore, a
data exchange is needed to synchronize the switch and the PMS databases.
■ The system failed momentarily, destroying its record of room status;
therefore, a data exchange is needed to synchronize the switch and the
PMS databases.
When the PMS link is down or not used, the switch maintains an audit-trail report
of all events that are normally sent to the PMS. The audit-trail report (accessed via
the management terminal) is a sequential listing of all PMS transactions executed
by the switch when the PMS link is down. Included are error events that occur
when the link is up or down.
If you have a PMS printer and the PMS link is down, the following status changes
print as changes occur:
■ Room number
■ FAC dialed
■ Any additional information digits that were dialed
■ Reason for the entry (error message)
■ Time that the error occurred
Additional reports print to the PMS Journal/Schedule printer. These include
Automatic Wakeup activity, Emergency Access to the Attendant activity, and
scheduled reports.