Administrator's Guide

Hospitality features
Issue 5 October 2002 1713555-233-506
When the messaging link is down and the PMS/MultiVantage link is up, the
switch buffer holds up to 100 PMS messages. The switch updates the Intuity
Lodging adjunct once the link is up. If the buffer overflows before the link is up,
the database resync among PMS/MultiVantage/Intuity initiates by demand or by a
routine database update from PMS.
Considerations
■ You can use Leave Word Calling (LWC) or Integrated Message Center
Service for the hospital or hotel/motel staff and Message Waiting
Notification for guests/patients. However, if you do not use Message
Waiting Notification, Integrated Message Center Service is used for both.
■ Do not remove an extension while the PMS link is active.
■ Normal-protocol mode allows extensions of up to four digits.
Transparent/ASCII-protocol mode allows extensions of up to five digits.
■ When save translations is done when transparent/ASCII-protocol mode is
active, station names with client-room COS save as blank and coverage
paths save as the default coverage path for client rooms.
■ The PMS link may not work correctly when multiple p-extensions have the
same leading digit and adjacent lengths. For example, 3 and 4 p-extensions
with the same leading digit may cause problems. The same applies to 4 and
5, and 5 and 6.
■ A room extension may begin with 0 only if the PMS sends a prefix digit or
a fixed number of digits.
Interactions
■ Attendant Console or Front Desk Terminal
Activate Controlled Restriction, Check-In/Check-Out, and Message
Waiting Notification at an attendant console or a front-desk phone with
console permission. The attendant console receives visual notification of
the status of the PMS link between the system and the PMS.
■ AUDIX Interface
Message lamps activated by this feature cannot deactivate with feature
buttons or with feature messages from the PMS.
■ Automatic Wakeup
Set or cancel an Automatic Wakeup request for a guest room as a result of
Room Change/Room Swap or Check-Out.