Administrator's Guide

Features and technical reference
555-233-5061716 Issue 5 October 2002
In addition, a hunt group might consist of a group of shared telecommunications
facilities. For example, the group might be:
■ A modem pool
■ A group of data-line circuit ports
■ A group of data modules
NOTE:
You may also assign ACD to a hunt group. In this case, the hunt
group is known as an ACD split. See Avaya MultiVantage™ Call
Center Software Guide to ACD Call Centers for more details about
ACD splits.
Detailed description
The following sections describe how a hunt group works.
Hunting methods
The system uses one of two types of hunting method to distribute calls:
NOTE:
Expert Agent Selection uses uniform call distribution and expert agent
distribution. See Avaya MultiVantage™ Call Center Software Guide to ACD
Call Centers.
Direct
department
calling
The system hunts for an available extension in the hunt group, always
starting with the first extension in the group. If the first extension is
busy, the system checks the second extension. If the second extension is
busy, the system checks the third, and so on. When an extension is
available, the system rings that extension to connect the call.
Uniform
call
distribution
The system hunts for the extension that has been available for the
longest time. The system then rings that extension to connect the call.
This type of hunting provides the most equitable distribution of calls.
Also, this type of hunting is required for a modem pool, data-line circuit
ports, and data modules.
Circular Enter
circ when the call should be routed in a “round-robin” order. The
order in which the participating extensions are administered is the order
in which calls are directed. The switch keeps track of the last extension
in the hunt group to which a call was connected. The next call
terminating on the hunt group is offered to the next station in the circular
list independent of how long that station has been idle. The switch does
not start searching at the same place each time.