Administrator's Guide

Features and technical reference
555-233-5061718 Issue 5 October 2002
Delay announcement interval
You also define for each hunt group a delay announcement interval. When a call
enters the queue, the interval starts. This interval (0 to 99 seconds) indicates how
long a call remains in queue before the call connects to a recorded announcement.
If Call Coverage is provided, the Don’t Answer interval (one to 99 ringing cycles)
may also begin when the call enters the queue. After these intervals begin, one of
the following occurs:
■ If the Don’t Answer interval expires before the delay announcement
interval expires, the call redirects to coverage.
■ If no coverage point is available to handle the call, the call remains in
queue and may connect to the delay announcement.
■ If the delay announcement interval expires before the Don’t Answer
interval, the call connects to a delay announcement. If the announcement is
already in use, the delay announcement interval is reset.
This process continues until the call is answered, goes to coverage, connects to an
announcement, or ends because the caller hangs up.
If you set the delay announcement interval to 0 seconds, a call automatically
connects to the announcement. The result is a “forced first announcement.” In this
case, the call does not connect to a hunt-group member until after the
announcement. The caller does not hear music.
If a call redirects to another hunt group via Call Coverage, the caller does not hear
either hunt group’s forced first announcement. However, the caller may hear the
first or second announcement of the covering hunt group.
Analog, aux-trunk, or integrated announcements
Delay announcements may be analog, aux-trunk, or integrated (digital). For an
analog or aux-trunk announcement, callers who enter the queue hear the
associated announcement the next time the system plays it. Callers who enter the
queue after the announcement begins do not hear it until it starts again. For an
integrated announcement, multiple callers can be connected to the same
announcement at different times, depending on the availability of ports. See
‘‘Recording announcements’’ on page 442 for more information.
Example
Assume that a hunt group has the following parameters.
■ Queue length is 10 calls.
■ Queue warning level is 5 calls.
■ Recorded announcement delay is 20 seconds.