Administrator's Guide

Internal Automatic Answer
Issue 5 October 2002 1727555-233-506
IAA Feature Operations
With IAA, you can assign a single programmable feature button (IAA) to
telephones. When the user presses the IAA feature button, the button lamp lights
and the system activates IAA. Pressing the same button again deactivates IAA and
turns off the status lamp. (Pressing the feature button has no effect on a
currently-active call or a ringing call.) The IAA button may be toggled on or off at
any time, regardless of the state of the telephone. Using the speakerphone to place
calls does not affect the state of IAA.
The calling telephone receives a tone when its call is answered automatically by a
telephone with IAA. The called telephone receives a tone (a ring ping) and then
goes off-hook when automatically answering an IAA-eligible call. The answering
telephone’s speaker and microphone are both turned on.
If a user has IAA active and is currently busy on a call or is in the process of
dialing digits, subsequent incoming calls are treated as if IAA were not activated.
Considerations
■ Users should always deactivate IAA when leaving the work area.
Otherwise, incoming calls are unintentionally answered by the unattended
station, and do not go to coverage.
■ A 602A terminal is off-hook when the headset or speakerphone is
connected. Therefore IAA answers a call if all other call appearances are
idle.
Interactions
■ Attendant Console
IAA is not available with Attendant Console.
■ Automatic Answer
You cannot administer both IAA and Automatic Answer simultaneously on
the same telephone.
■ Automatic Call Distribution (ACD)
Calls directed to an ACD split are eligible for IAA.
■ Automatic Callback
Callback calls via Automatic Callback are not answered automatically
by IAA.
■ Automatic Circuit Assurance (ACA)
Calls generated by ACA are not eligible for IAA.