Administrator's Guide

Leave Word Calling
Issue 5 October 2002 1745555-233-506
Leave Word Calling Log External Calls allows the switch to monitor when an
external call is not answered. The switch keeps a record of up to 15 calls, provided
information on the caller identification is available, and the phone’s message lamp
lights. The phone set displays the names and numbers of unsuccessful callers.
Considerations
■ You can administer up to 10 telephones (or nine telephones and the
attendant console group) as system-wide message retrievers.
■ If the stored-message level reaches 95 percent of capacity, the status lamps
associated with all Coverage Message Retrieval buttons in the system
flash. These lamps continue to flash until the stored-message level falls
below 85 percent. Authorized retrievers can selectively delete messages to
gain storage space. Old messages are not purged automatically by the
system.
■ LWC messages cannot be stored, canceled, or retrieved for Vector
Directory Number extensions.
Interactions
■ AUDIX Interface
LWC Cancel cannot be used to cancel an AUDIX message.
■ Bridged Call Appearance
A LWC message left by a user on a bridged call appearance leaves a
message for the called party to call the primary extension for the bridged
call appearance. When a user calls a primary extension and activates LWC,
the message is left for the primary extension, even if the call was answered
at a bridged call appearance.
■ Call Coverage
You can use LWC with or without Call Coverage. However, the two
features complement each other. The Coverage Callback option of Call
Coverage is provided by LWC. Also, a caller can activate LWC for the
called party even if the call has been answered by a covering user.
■ Centralized Attendant Service (CAS)
LWC Message Retrieval does not work with CAS.