Administrator's Guide

Features and technical reference
555-233-5061754 Issue 5 October 2002
Brief description
Avaya MultiVantage offers 2 types of loudspeaker paging. You can use each
separately, and you can also use both together.
How users place voice pages
With standard voice paging, users page by dialing the trunk access code assigned
to the zone they wish to page. If users have an active call, they must manually put
the call on hold or park it before they dial the trunk access code.
When deluxe paging is enabled, users can automatically park an active call when
they page, as described below.
Users with multi-appearance phones
The following description only applies to systems with deluxe paging. To page
and park an active call simultaneously, users with a multi-appearance phone press
Transfer, dial the trunk access code + an extension number where the call will be
parked, make the announcement, and press Transfer again. The paged party dials
the answer back feature access code + the extension number and is connected
directly to the parked call. If the paging user ends the page by pressing
Conference instead of Transfer, they are conferenced with the parked caller and
both are connected in a 3-way conference with the paged user when he or she
responds. This is called “Meet-Me Conferencing.”
If the paging user doesn’t want to park the active call, deluxe paging also allows
“Meet-Me Paging.” Paging users can put an active call on hold and make their
page, announcing their own extension. When the paged party calls, the paging
user can conference the call on hold or transfer it to the paged party.
Voice paging Voice paging allows users to make announcements over a
loudspeaker system from their phones. You can integrate
voice paging and Call Park by enabling deluxe paging.
Chime paging If frequent voice pages are undesirable, you can assign a
unique series of chimes (a chime code) to each extension. The
chime code assigned to that extension plays over the speakers
whenever that extension is paged.
Chime paging is sometimes called Code Calling Access.