Administrator's Guide

Managing your attendant consoles
555-233-506176 Issue 5 October 2002
Removing an attendant console
Before you physically remove an attendant from your system, check the
attendant’s status, remove it from any group or usage lists, and then delete it from
the system’s memory.
For example, to remove attendant 3, which also is assigned extension 4345:
1. Type
status attendant 3 and press RETURN.
The Attendant Status screen appears.
2. Make sure that the attendant:
■ is plugged into the jack
■ is idle (not making or receiving calls)
3. Type
list usage extension 4345 and press RETURN.
The Usage screen shows where the extension is used in the system.
4. Press
CANCEL.
5. If the attendant extension appears on the Usage screen, access the
appropriate feature screen and delete the extension.
For example, if extension 1234 belongs to hunt group 2, type
change hunt
group 2
and delete the extension from the list.
6. Type
remove attendant 3 and press RETURN.
The system displays the Attendant Console screen so you can verify that
you are removing the correct attendant.
2. Grp: The split group number for ACD.
3. Code: Enter a stroke code (0 through 9).
4. TAC: local-tgs — TAC of local TG
remote-tgs — (L-TAC) TAC of TG to remote PBX
remote-tgs — (R-TAC) TAC of TG on remote PBX
The combination of local-tgs/remote-tgs per console must not exceed 12 (maximum).
Label associated button appropriately so as to easily identify the trunk group.
5. Grp: Enter a hundreds group number (1 through 20).
6. Enhanced Hospitality must be enabled on the System-Parameters Customer-Options screen.
7. Ext: May be a VDN extension.
8. Link: A link number — 1 to 8 for multi-carrier cabinets, 1 to 4 for single-carrier cabinets.
9. Grp: A trunk group number.
10. Grp: Group number of the hunt group.
11. Allows the attendant to alternate between active and split calls.
12. VDN of Origin must be enabled.