Administrator's Guide

Features and technical reference
555-233-5061764 Issue 5 October 2002
■ Transfer
If a user transfers a malicious call, the MCT information displayed on the
controlling telephone identifies the transferring party as the MCT recipient.
A user transfers a malicious caller to hold. The user initiates a Transfer,
receives the second dial tone, enters the MCT-Activate FAC, then halts the
remainder of the Transfer operation and returns to the malicious caller’s
appearance.
■ Trunk Access Code
To activate MCT for a TAC, a user must have an MCT-Control button
administered. The user hears a dial tone and enters the trunk-member
number for the trunk group that the TAC identified. The user then becomes
the MCT controller for a call involving the identified trunk member. This
TAC operation is useful when users need to trace a call that has tandemed
through their switch to terminate on another switch.
■ Trunk Groups
If a PCOL is involved in an MCT, then the switch may hold up the trunk
until the MCT deactivates.
Misoperation Handling
Misoperation Handling defines how calls are handled when a misoperation
occurs. A misoperation can occur either:
■ When a user with a call on hold goes on-hook before an operation
completes. In some cases, going on-hook completes the operation, as in
call transfer.
■ When the system enters Night Service while attendant consoles have calls
on hold.
You can alter standard Misoperation Handling to ensure that callers are not left on
hold indefinitely with no way to reach someone for assistance or that callers are
not dropped by the system. See Misoperation Alerting and Intercept Treatment on
Failed Trunk Transfers on the Feature-Related System Parameters screen for more
information.
Contact an Avaya representative for instructions on administering Misoperation
Handling for use in France.
Detailed description
Misoperation handling varies considerably, depending on how it is administered
and what conditions are in effect when a call is placed on hold.