Administrator's Guide

Features and technical reference
555-233-5061766 Issue 5 October 2002
Analog terminal misoperation
The following 2 scenarios describe typical misoperations on an analog terminal.
Scenario 1.
1. While connected to an incoming external call (Type 1), an analog-terminal
user flashes to transfer the call to another terminal.
2. The user hears dial tone, dials an invalid extension, then hears intercept
tone.
3. When the user hangs up, the call re-alerts the user for 15 seconds and
eventually routes to the attendant.
Scenario 2.
1. While connected to an incoming external call (Type 1), an analog station
user flashes to place the call on hold while calling another extension.
2. The user hears dial tone and dials the CAS Remote Hold/Answer
Hold/unhold access code.
3. The user dials an extension and talks with the user at the extension and
hangs up.
4. A misoperation occurs because the first call is still left on hold.
5. The terminal is alerted for 15 seconds and the call routes to an attendant.
6. If the first call is not answered before the timer expires, the call drops.
Digital terminal misoperation
The following scenario describes a typical misoperation on a digital terminal.
1. While connected to an incoming external call (Type 1), a digital-terminal
user places the call on hold to transfer the call to another terminal.
2. The user hears dial tone, dials an invalid extension, and hangs up.
3. A misoperation occurs. The call on hold rings the terminal again (not
priority ringing) for the number of rings administered for call coverage.
4. The call then routes to the terminal’s coverage path, which directs the call
to an announcement and/or disconnects.
Attendant console misoperation
A misoperation occurs on an attendant console with calls on hold only when the
system enters Night Service.
1. The system enters Night Service with calls on hold at an attendant console.
2. All calls on hold re-alert (as if the Held-Call Timed-Reminder had
expired).