Administrator's Guide

Setting console parameters
Issue 5 October 2002 177555-233-506
7. If this is the correct attendant, press ENTER.
If the system responds with an error message, the attendant is busy or still
belongs to a group. Press
CANCEL to stop the request, correct the problem,
and enter
remove attendant 3 again.
8. Remove the extension from voice mail service if the extension has a voice
mailbox.
9. Type
save translations and press RETURN to save your changes.
Note that you do not need to delete the extension from coverage paths. The system
automatically adjusts coverage paths to eliminate the extension.
Now you can unplug the console from the jack and store it for future use. You do
not need to disconnect the wiring at the cross-connect field. The extension and
port address remain available for assignment at a later date.
Setting console parameters
You can define system-wide console settings on the Console Parameters screen.
For example, if you want to warn your attendants when there are more than 3 calls
in queue or if a call waits for more than 20 seconds, complete the following steps:
1. Type
change console-parameters and press RETURN.
The Console Parameters screen appears.
change console-parameters Page 1 of 3
CONSOLE PARAMETERS
Attendant Group Name: OPERATORS
COS: 0 COR: 0
Calls in Queue Warning: 3 Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
SAC Notification? n Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec): 20
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS
Starting Extension: Count: