Administrator's Guide

Managing your attendant consoles
555-233-506178 Issue 5 October 2002
2. In the Calls in Queue Warning field, enter 3.
The system lights the console’s second call waiting lamp if the number of
calls waiting in the attendant queue exceeds 3 calls.
3. In the Time in Queue Warning field, enter
20.
The system issues a reminder tone if a call waits in the attendant queue for
more than 20 seconds.
4. Press
ENTER to save changes.
Note that some of the settings on the individual Attendant screens can override
your system-wide settings.
Providing backup for an attendant
MultiVantage allows you to configure your system so that you have backup
positions for your attendant. Attendant Backup Alerting notifies backup
telephones that the attendant need assistance in handling calls. The backup
telephones are alerted when the attendant queue reaches the queue warning level
or when the console is in night service.
Once a backup telephone receive an alert, the user can dial the Trunk Answer Any
Station (TAAS) feature access code (FAC) to answer the alerting attendant calls.
Tip:
You can find more information about attendant backup in the GuestWorks
Technician Handbook.
Before you start
■ You can assign the attendant backup alerting only to multiappearance
telephones that have a client room class of service (COS) set to No. For
more information, see ‘‘Class of Service’’ on page 672.
■ If you have not yet defined a Trunk Answer Any Station (TAAS) feature
access code, you need to define one and provide the feature access code to
each of the attendant backup users. For more information, see ‘‘Feature
Access Code’’ on page 781.