Administrator's Guide

Features and technical reference
555-233-5061784 Issue 5 October 2002
■ If for some reason, a phone with a trunk-ns button remains out-of-service
after a system reboot and later comes back in service, the trunk-ns lamp
shows the trunk status within 10 seconds of coming back in service. For
example, a phone with a trunk-ns button may be unplugged when the
system is rebooted. If the phone is plugged back in later, the trunk status is
shown on the trunk-ns button within 10 seconds.
Interactions
Interactions for Hunt Group Night Service
■ ACD
When Hunt Group Night Service is active for a split and the night-service
destination is a hunt group, the caller hears the first forced announcement
for the original split. The system then redirects the call to the Night Service
destination hunt group. When an agent in the Night Service hunt group
becomes available, the call goes to that agent. If all agents in the hunt group
are busy, the caller hears the following: forced or delayed first
announcement, ringback, music-on-hold or silence, and a second
announcement.
■ Call Coverage
Coverage takes precedence over Night Service. When Hunt Group Night
Service is active, the NSE’s normal coverage criteria and path apply. If the
coverage path destination is AUDIX, AUDIX answers with the mail of the
original hunt group. If the NSE is a hunt group or split of any type, the hunt
group or split’s call coverage criteria and coverage path apply. The
coverage criteria and path can be different from that assigned to the phones
that are members of that hunt group or split.
If a coverage point is a hunt group or split in Night Service, the system
considers the point to be unavailable and does not forward the call to the
coverage point’s NSE.
■ Call Forwarding All Calls
If a hunt group or split is in Hunt Group Night Service mode and the hunt
group or split’s NSE has Call Forwarding — All Calls active, the system
forwards night-service calls terminating to that NSE to its designated
call-forward extension.
If the forwarded-to destination is a hunt group or split in Night Service
mode, the system terminates the call at the forwarding extension.