Administrator's Guide

Ringing — Abbreviated and Delayed
Issue 5 October 2002 1811555-233-506
For Ringing — Abbreviated and Delayed, each call appearance must be:
■ Assigned a ring type
■ Administered to transition when the:
— Abbreviated/delayed transition interval is reached or when the user
presses the abbreviated ring button
— user presses the abbreviated ring button, regardless of the
abbreviated/delayed transition interval
Considerations
■ You cannot assign Ringing — Abbreviated and Delayed to an attendant
console.
■ You can assign Abbreviated and Delayed Ringing to analog stations.
However, because analog stations cannot visually alert, a user may
unexpectedly answer an incoming call while intending to originate a call.
Interactions
■ Call Coverage
If the number-of-rings interval for coverage is shorter than the automatic
transition interval, a call redirects to coverage before audibly alerting a call
appearance that has delayed ringing. However, timing continues for the
automatic transition interval in case no coverage point is available and the
call continues to alert at the station.
When a call is immediately redirected to coverage, the Abbreviated and
Delayed ringing has no effect.
■ Call Forwarding — Busy/Don’t Answer
When a call is forwarded because it is not answered in the specified time,
the call stops alerting the station and is not affected by the Ringing —
Abbreviated and Delayed feature. However, timing continues for the
automatic transition interval in case forwarding fails and the call continues
to alert at the station.
If the call forward don’t answer interval is shorter than the automatic
transition interval, the call redirects to the forwarded-to extension before
ringing a station with a ring type of delayed ringing.
■ Call Vectoring — Expert Agent Selection — Logical Agents
Calls routed to a logical agent use the translations for the Ringing —
Abbreviated and Delayed feature of the station being used by the agent.