Administrator's Guide

Features and technical reference

555-233-5061816 Issue 5 October 2002

Considerations

■ You may only administer one referral destination per system for each type

of violation.

■ Exercise caution when administering bridged appearances for stations that

are used as SVN referral destinations. SVN referral calls terminating to

bridged appearances must be accompanied by an announcement message

or must route to bridge appearances equipped with a display module. SVN

referral calls that do not have an announcement and terminate to a bridged

appearance not having a display will not provide an indication of the nature

of the call.

■ An authorization code violation with remote access generates two SVNs --

one displaying “authorization code violation” and one displaying “barrier

code violation,” even though the correct barrier code was input. These two

displays help you determine that the violation took place in the context of a

remote access attempt, not an attempt to place an outgoing call to an ARS

trunk.

Interactions

■ Call Coverage, Call Forwarding, and Call Pickup

These items are supported for SVN only if you use recorded

announcements.

■ Centralized Attendant Services (CAS)

CAS attendants cannot receive referral calls from branch locations.

■ Distributed Communications System (DCS)

SVN does not support referral calls across a DCS network.