Administrator's Guide

Station Hunting
Issue 5 October 2002 1829555-233-506
■ Call Detail Recording (CDR)
CDR records the called extension, not the answering extension.
■ Call Forwarding
Call Forwarding has precedence over Station Hunting.
If an idle station has Call Forwarding active, the system forwards the call.
If a busy station has Call Forwarding active, a call to the station forwards.
If the forwarded-to station is busy, the call follows that forwarded-to
station’s hunting chain.
If the system finds Call Forwarding active at one of the stations in a
station-hunting chain, it considers the station busy and bypasses it. The call
goes to the next station in the chain.
■ Call Park
The system does not attempt Station Hunting on callpark-return calls.
■ Call Pickup
Call Pickup functions the same for calls terminating at a point in a
station-hunting chain as it does for a regular calls.
■ Call Vectoring
You cannot assign a VDN as a hunt-to station.
If a
route-to command’s with cov y directs a call to a busy station, the call
follows the station’s hunt-to chain and not its coverage path. See Avaya
MultiVantage™ Call Center Software Call Vectoring and Expert Agent
Selection (EAS) Guide for more information.
■ Call Waiting/Attendant Call Waiting
Station Hunting has precedence over Call Waiting.
If a called extension has Call Waiting active, and the extension is already
busy on a call, the system hunts the station-hunting chain. If the system
cannot terminate the call to a member of the chain, then the call waits at the
called extension.
If the system finds Call Waiting active at an extension in a station-hunting
chain, it considers the extension busy and bypasses it.
■ Class of Restriction (COR)
The system checks the COR of the called extension; it does not check the
COR of the hunt-to stations in the chain.
■ Distributed Communications System (DCS)
Station Hunting is not a DCS feature. All members of a station-hunting
chain must be on the same switch.