Administrator's Guide

Features and technical reference
555-233-5061836 Issue 5 October 2002
■ Calling Party Identification
When a call is from inside the system, the display shows the caller’s name
or a unique identification administered for the phone being used, along
with the calling party’s extension. When the call is from outside the system,
the display shows the trunk group name (such as CHICAGO) and the trunk
access code assigned to the trunk group used for the call. If a user is active
on a call and receives a subsequent call, the display automatically shows
the identification of the subsequent caller for a few seconds, then
automatically restores the display associated with the active call
appearance.
For example:
Outgoing trunk call
8 is the trunk access code and 784-3541 is the number dialed
then
or
NOTE:
Due to space limitations, some name displays are shortened to 15
characters. These include displays for transferred or covered calls,
non-DCS, ISDN-PRI call displays, VDN service observing displays,
and LWC messages or the queue status of an agent.
■ Called Party Identification
On calls to a system user, the digits appear on the display as they are dialed.
After dialing is complete, the called party’s name and extension appears. If
no name is accessed, the dialed digits remain on the display.
On outgoing calls, the digits appear on the display as they are dialed. After
dialing is complete, the display shows the name and trunk access code
assigned to the trunk group being called. Optionally on a trunk-group basis,
the display can show only the dialed digits, not the trunk group name and
trunk access code.
b=87843541
b=OUTSIDE CALL 8
b=WATS 101