Administrator's Guide

Managing displays
555-233-506186 Issue 5 October 2002
Fixing problems
Symptom Cause and Solution
Characters that display are
not what you thought you
entered.
This feature is case sensitive. Check the table to
make sure that you entered the right case.
You entered “~c”, and “*”
appears on the display
instead.
Lower-case “c” has a specific meaning in the
MultiVantage system, and therefore cannot be
mapped to any other character. An asterisk “*”
appears in its place.
You entered “~->” or “~<-”
and nothing appears on the
display.
These characters do not exist as single keys on
the standard US-English keyboard. Therefore
the system is not programmed to handle them.
Enhanced display characters
appear in fields that you did
not update.
If an existing display field contains a tilde (~)
followed by Roman characters, and you update
and submit that screen after this feature is
activated, that field will display the enhanced
character set.
Nothing displays on the
terminal at all.
Some unsupported terminals do not display
anything if a special character is presented.
Check the model of display terminal that you
are using.
You entered a character with
a descender and part of it
appears cut off in the
display.
Some of the unused characters in Group2a have
descenders that do not appear entirely within
the display area. These characters are not
included in the character map. For these
characters (g,j,p,q,y), use Group1 equivalents.