Administrator's Guide

Features and technical reference
555-233-5061868 Issue 5 October 2002
Temporary Bridged Appearance
Temporary Bridged Appearance allows multiappearance telephone users in a TEG
or PCOL group to bridge onto an existing group call. If a call has been answered
using the Call Pickup feature, the originally called party can bridge onto the call.
This feature also allows a called party to bridge onto a call that redirects to
coverage before the called party can answer it.
Detailed description
An incoming call to a TEG or PCOL group is not a call to an individual, although
one particular member of the group can be the most qualified person to handle the
given call. If this individual did not answer the call originally, this individual can
bridge onto the call; the call does not have to be transferred.
A call to an individual can be answered by a call pickup group member. If the
called party returns while the call is still connected, the called party bridges onto
the call and the answering party hangs up.
Call Coverage provides redirection of calls to alternate answering positions
(covering users). A temporary bridged appearance is maintained at the called
telephone.
The called party can answer the call at any time, even if it is already answered by
a covering user. If the called party does not bridge onto the call, the covering user
can use the Consult function of Call Coverage to determine if the called party
wants to accept the call. The Consult function uses the temporary bridged
appearance maintained on the call. When the consult call is finished, the
temporary bridged appearance is removed.
Stations that normally have a temporary bridged appearance with their coverage
point do not have a temporary bridged appearance if the coverage point is
AUDIX.