Administrator's Guide

Tenant Partitioning
Issue 5 October 2002 1873555-233-506
The system provides one principal and one night or day/night attendant per
attendant group. You assign each tenant an attendant group for service. Each
attendant group has a separate queue. Queue warning lamps remain dark when
Tenant Partitioning is active. However, information displayed when someone
presses a queue-status button reflects the status of the attendant-group queue. The
total number of calls queued for all tenants cannot exceed the system limit.
Attendant groups may serve more than one tenant. In this case, the attendant
group cannot extend a call from one tenant via facilities belonging to another
tenant, unless the former tenant has permission to access the other’s facilities.
Each tenant may have a designated night-service station. The system directs calls
to an attendant group in night service to the night-service station of the
appropriate tenant (when a night attendant is not available). When someone places
an attendant group into night service, all trunk groups and hunt groups that belong
to tenants served by that attendant group go into night service. In this case, the
system routes incoming calls to the night-service destination of the appropriate
tenant. Each tenant can have its own LDN night destination, trunk answer on any
station (TAAS) port, or night attendant.
An attendant can specify that access to a trunk group is under attendant control if
the trunk group is assigned to a tenant served by that attendant’s group. The
system directs any valid user attempt to access the trunk group to the attendant
group serving the tenant.
Network route selection
You can place trunk groups belonging to different tenants in the same route
pattern. Calls routing to that pattern select the first trunk group in the pattern with
access permission by the calling tenant (subject to normal constraints).
Tenant partitioning examples
The following is a simple example of how you might administer Tenant
Partitioning in an office complex.
You assign tenant partition 1, the universal tenant, as the service provider. All
other tenants can call and be called by the service provider.
You assign tenant partitions 2–15 to individual businesses in the complex. You
maintain the system-default restrictions for these tenants. That is, tenants cannot
access telephones, trunking facilities, or other switch endpoints belonging to other
tenants.